2025 Annual Conference Sponsor SpeakersLeading into the FutureApril 14-17, 2025 | Waco Convention Center, Waco, TXKeynote SpeakersD.C. Fire: Leadership & AccountabilityDennis Rubin - DL Rubin & Associates Dennis L. Rubin’s fire and rescue experience spans more than 40 years. Rubin has served as a line firefighter/EMT, company officer, staff officer, command officer, and chief of department. He currently serves as the Fire Chief of the Kansas City, Kansas Fire Department. Rubin is a popular lecturer at local, state, national, and international venues. Rubin’s teaching credentials are significant. Rubin was an adjunct faculty member with several state fire rescue training agencies and is currently a part-time faculty member at the National Fire Academy. Rubin has been a member of seven National Fire Academy course development teams. Included among the development teams that Rubin has served on are Incident Command, Leadership, Infection Control for the Fire Service, Incident Safety Officer, and Tactical Operations. AbstractAll agencies have their trials and tribulations that must be dealt with on a daily basis. Fire Chief Dennis Rubin will share insights and a behind-the-scenes look at one of America's largest Fire & EMS Departments. Rubin will discuss several case studies that DCFD's senior staff faced during the four years of Mayor Adrian Fenty's Administration. Chief Rubin will describe how these issues were resolved and the outcome of the selected and implemented solutions. This program is based on the best-selling textbook D.C. Fire. Chief Rubin wrote this book, and Fire Engineering published it. Rubin has three other titles in the Fire Engineering Book collection. General Session SpeakersLithium Ion DiscussionGordon Lohmeyer, CFPS - "Assistant Agency Director of Strategic Initiatives and Business Strategy" TEEX Gordon Lohmeyer serves the IFSTA Board of Directors as a representative of the North American Fire Training Directors. Preventing Personnel Problems and Litigation: Your Personal and Professional Reputation on the LineMichael McCall - Founder, Protection For All (PFA) Consulting Mike McCall, J.D. has provided personnel risk management training and consultation to over 700 emergency services organizations in the U.S. over the last 28 years. Mike specializes in developing programs addressing work-related harassment, discrimination, retaliation, anti-bias, conflict management, and interpersonal working relationship challenges. He is a frequent speaker at industry conferences and conventions and a published author of the “Employment Practices Resource Manual,” a risk management guide for emergency services agencies. Mike developed an anti-bias training program in 2021 titled “Differences Without Division” for implementation nationwide for the fire service. AbstractA leader in the fire service today must be well versed in how to best prevent, identify and properly respond to workplace wrongdoing and personnel problems. The fire service work environment is different than any other professional workplace and managing personnel relations and mitigating exposure to claims and litigation presents unique and complicated challenges. Breakout Session SpeakersBecoming an ESD Chief - Lessons LearnedTony Haden - Fire Chief, Pedernales Fire DepartmentTony Haden, Fire Chief at Travis County ESD 8 (Pedernales Fire Department), brings over 25 years of experience in the fire service, including a distinguished career as a Division Chief with the Austin Fire Department. He holds a Master’s in Public Administration and is advancing his expertise through the National Fire Academy’s Executive Fire Officer Program. Tony’s leadership approach is shaped by his experiences in large urban and regional fire departments, blending strategic insight with a focus on departmental vision and creating a positive organizational culture. His commitment to education and career-long learning makes him a leader dedicated to advancing the fire service profession in Texas. AbstractThis presentation will explore the unique challenges and advantages of transitioning from a city fire department to an Emergency Services District (ESD) model, offering insights for fire service professionals considering similar paths. With over 23 years in the Austin Fire Department, including service as a division chief, I'll share firsthand experiences from moving into the role of Fire Chief at Pedernales Fire Department (TCESD8). Attendees will gain valuable takeaways on key distinctions, such as tax rate setting, operating without a city HR or finance department, and managing infrastructure in unincorporated areas. How Routine Firefighting Operations Can Create a City-Wide EmergencyRobert Fite - Fire Chief, Grand Prairie Fire DeptRobert Fite has been a firefighter/Paramedic for 37 years and served the Lancaster, Richardson, and Georgetown Fire Departments. He has been the Fire Chief for the City of Grand Prairie since 2012. He is active with the Texas Fire Chief’s Association, the Texas Municipal League, and numerous local agencies around Dallas and Tarrant Counties. AbstractIn September 2024, the Grand Prairie Fire Department responded to a routine fire in an industrial warehouse. Upon arrival, crews found heavy smoke coming from the warehouse and began to deploy our automatics related to a "working fire." Once our team made their way to the fire, the crews reported hoarder-like conditions and had trouble reaching the seat of the fire. Firefighting foam was requested on the fire line, and the engineer supplied foam (MicroBlaze) to the handline but inadvertently supplied foam to the Fire Department Connection (FDC) as well. The fire was quickly extinguished, and we returned to normal operations.
Fire Service Budgeting and FinanceLes Stephens, CPM, CFO, EFO, CFE, and FSCEO - Fire Chief, City of San Marcos Les Stephens, a 36+ year veteran of the fire service, is the chief of the San Marcos Fire Department, where he has proudly served for over fifteen years. Previously, he worked for the Garland Fire Department for 18 years, rising through the ranks to battalion chief, before leaving to become the chief in San Marcos. Top Ten Leadership Strategies for Successful LeadershipChris Barron - Chief, Travis County Emergency Services District No. 5 Chris Barron currently serves as the Fire Chief of Travis County Emergency Services District #5, which is located just south of Austin, Texas. AbstractWhen it comes to being a leader in an organization, some basic "rules" should be followed to be successful, motivate personnel, and be a proponent of change in the organization. This class will cover 10 key components of being a successful leader and earning the trust of your staff, community, and supervisors. Class attendees will learn strategies for success, making a difference, advocating wellness, maximizing resources, and learning from yourself, your peers, and your mistakes. Attendees should be able to walk away from the class feeling re-energized to face those hard days and make a difference in the department and community. Challenges of a First Year Fire ChiefEric J. Neal - Fire Chief, Balch Springs Fire Department Eric J. Neal is an experienced fire service professional with a distinguished career spanning over two decades. Currently serving as the Fire Chief of the Balch Springs Fire Department, Chief Neal brings a wealth of knowledge and leadership expertise to his role. He holds a Master's Degree in Public Administration and a Bachelor's Degree in Emergency Management and is deeply committed to ad AbstractThe first year as a Fire Chief can be a defining and transformative period in a fire service leader's career. This presentation addresses the common challenges new fire chiefs face, offering practical insights and strategies for navigating this crucial time. Drawing on personal experience and lessons learned, Eric J. Neal explores the complexities of transitioning from a fire officer to the top leadership role within a fire department. Revising the Firefighter Life Safety Initiatives - 20 Years LaterDr. Danny Kistner - Director of Fire Service Programs, National Fallen Firefighters FoundationDr. Danny Kistner is the Lead Coordinator for Fire Programs Outreach and Education with the National Fallen Firefighters Foundation, an Adjunct Instructor for Executive Programs with TEEX, Associate Vice President of Recruitment Services for Clear Career Professionals, and the owner of DTK Consulting, LLC. Daniel was conferred the Doctor of Liberal Studies degree from Southern Methodist University, Dallas, TX, and earned his master’s degree at OSU and undergraduate from Western Oregon University. Daniel received a fellowship to Harvard’s Kennedy School, Senior Executives in State and Local Government program, Cambridge, MA, in 2011. He is a Fellow of the Institute of Fire Engineers, an Executive Fire Officer program graduate from the National Fire Academy, and held the Chief Fire Officer designation from the Center for Public Safety Excellence from 2006-23. He was a Board member of the IAFC’s Safety Health and Survival Section for 10 years and was a past president of the Texas Fire Chief’s Association. Daniel served on the Community Relations Council for the North Texas Job Corps and Advisory Committee for the non-profit One Heart McKinney Charitable Foundation. He was past president and 3-time Paul Harris Fellow with the McKinney Rotary Club. AbstractThe first Life Safety Summit was held in Tampa, FL twenty years ago. Following a series of similar summits, the 16 Life Safety Initiatives were constructed to reduce preventable firefighter line-of-duty deaths. Recently, the 20th Anniversary of the first Summit was held in St. Louis, MO, to commemorate that first historic event and evaluate its status. Over 160 fire service representatives assembled in St. Louis to determine which, if any, Initiatives were realized and which, if any, required updating. The result is a model that utilizes 4-pillars and three domains, overhauling the Initiatives for more effective incorporation into the fire service mainstream. This presentation demonstrates the transition of the original Initiatives into this new model, highlighting simple, actionable steps firefighters, company officers, and chief officers may use to incorporate their strategies better. How Do You Know if You're Training Enough and on the Right Stuff?Robbi King - Solutions Engineer, Vector Solutions Robbi King currently serves as a Solutions Engineer at Vector Solutions, the leading provider of compliance-based software solutions that help customers drive improvements in compliance, safety, performance, and preparedness. He is a 27-year veteran firefighter and former Chief Officer. Robbi’s hands-on experience with training and the fire service makes him passionate about firefighter preparedness at all levels. AbstractAs communities experience increasing call volumes and natural disasters, like the 2024 Smokehouse Creek Fire, how are you determining where to focus your training efforts to improve emergency preparedness?
Mobile Integrated Health - The Future for EMSAshley Cammack, CP-C, LP, NRP - MIH Specialist, City of New Braunfels Fire DepartmentMIH Specialist for New Braunfels Fire Department since January 2024. Ashley began her first responder career in 2010 as a Junior Volunteer at Grey Forest Fire Department at 16. She obtained her EMT-Basic certification soon after graduating high school. Since then, she has graduated with an Associate Degree in Paramedicine from San Antonio College and a Bachelor's in Science in Health. Ashley worked as a TCFP-certified firefighter for Bexar County ESD 8. Before entering her current position at NBFD, she worked as a field paramedic for Schertz EMS for 4 years. Ashley's compassion for those in need brought her to Mobile Integrated Health, where she is now a Board Certified Community Paramedic. She participates in the National EMS Memorial Bike Ride, cycling hundreds of miles in honor of fallen EMS providers. She is also a Lifetime Member of the San Antonio Stock Show & Rodeo Livestock Committee, specifically for Market Barrows and Breeding Gilts. Michael Hayes - Division Chief, City of New Braunfels Fire Department Division Chief Mike Hayes is the EMS Administrator for the City of New Braunfels Fire Department (TX). He has been in the American Fire Service for nearly 25 years. During that time, he has served in organizations all around the world in an array of roles ranging from volunteer, industrial, defense contract, police officer/arson investigator, company officer, EMS officer, instructor, training officer, EMS administrator, and Texas Emergency Medical Task Force (EMTF) leader. AbstractAll around the country, community paramedicine/mobile integrated health has become more prominent. There are many different ways a program like this can be implemented based on the specific community needs. From mental health, repeat hospital admissions, hospice care, substance abuse, and high-volume utilizers, these programs seek to target a population that is in need. For the New Braunfels Fire Department, MIH has been a program goal for years. In February of 2024, after submitting and being awarded a local grant, the program became a reality. Innovation in Action: How Texas Fire Agencies Are Leading the Future with First DueRachael Landman - Account Executive, Account ExecutiveChris Walker - Solutions Consultant, First DueChris Walker brings nearly a decade of experience in fire, EMS, and public safety software to his role as a Solutions Consultant at First Due. Formerly a Firefighter/Paramedic in Norfolk, VA, Chris transitioned to the vendor side of the industry, starting his career at First Due as a Field Trainer. He has since played a pivotal role in guiding agencies through their initial discussions and the software purchasing process. AbstractDiscover how fire agencies across Texas are driving meaningful change through technology in this results-driven session spotlighting real-world success stories with First Due. From optimizing Scheduling and Asset Management in Cedar Hill to redefining Fire Prevention workflows in McKinney, from harnessing data for targeted Community Risk Reduction in Greenville to embracing full-suite innovation—including AI-powered EMS operations—in El Paso, this session highlights how forward-thinking agencies are using First Due to lead the way. Firefighter Air Replenishment Systems – A Solution in Search of a ProblemJeffrey M. Shapiro, P.E., FSFPE - Licensed Fire Protection Engineer, Lake Travis Fire RescueJeffrey M. Shapiro, P.E., FSFPE is a licensed Fire Protection Engineer with almost 50 years of experience in fire protection, ranging from firefighter to AHJ and code consultant. Mr. Shapiro currently serves as President of International Code Consultants, Executive Director of the Texas Fire Protection Association and works with Lake Travis Fire Rescue. AbstractIn 2015, the International Fire Code first published Appendix L as a basis of regulation for firefighter air replenishment systems (FARS). As a co-author of the appendix and a key participant who negotiated agreement on important provisions with proponents and opponents, I have since lost confidence in its application and effectiveness and no longer support its inclusion in the code. This presentation will provide:
The critical insights shared in this session are essential considerations for any jurisdiction considering deployment of FARS. Preventing Wildfires with Long-Term Fire RetardantsThaddeus Foster - Founder and CEO, Wildfire Prevention Co.A Texas native, Thaddeus has over 40 years of customer service and business experience. He has a passion for his homeland and helping his community. Scott Holmquist - Principal Consultant, Pursue It ConsultingScott Holmquist is a retired Assistant Deputy Director of Fire Protection Operations at CAL FIRE, with more than 40 years of experience in emergency incident management and training. He is a certified Type 1 Incident Commander and has held multiple ICS roles, including Safety Officer and Operations Section Chief. During his career, Scott also worked at PG&E as a Public Safety Specialist, overseeing emergency response and preparedness for incidents like Super Bowl 50 and PG&E’s Public Safety Power Shutoffs. He now provides consulting and training on fire safety, prevention, and the use of fire retardants to various agencies and companies. Jim Karels - Agency Liaison, Perimeter SolutionsJim Karels recently retired as the National Fire Director for the National Association of State Foresters (NASF). He worked out of the National Fire Center in Boise Idaho and was a representative of the NWCG Executive Board and the National Multi Agency Coordinating group. In 2020 Jim retired as the Director for the Florida Forest Service after 12 years, with a career spanning a total of 35 years in the Florida Forest Service. He oversaw the largest and most progressive prescribed fire program in the United States. Jim is a graduate of the University of Minnesota with a Bachelor of Science degree in Forest Management. AbstractWildfires across the United States are becoming increasingly common, larger, and more expensive to fight. The Smokehouse Creek Fire in the panhandle and the recent fires in Los Angeles have proven that wildfires have the potential to devastate both Texas' agricultural and population centers alike. With Texas' increasing population, extreme weather, and the increasing human interaction with the wildland-urban interface, the threat of wildfires will continue to grow in our state. While these fires destroy billions of dollars worth of resources, they remain one of the few natural disasters that we can meaningfully mitigate against ahead of time. Wildfire Prevention Co. ("WPC") is the first full service fire mitigation company in Texas. WPC is helping Texans face these wildfires through a variety of mitigation actions, including risk assessments, remote sensing analysis, home hardening and application of fire retardants. In 2024, WPC began their partnership with Perimeter Solutions, the producer of industry leading fire retardant PHOS-CHEK. WPC and Perimeter Solutions have a shared vision of utilizing PHOS-CHEK Long-Term Fire Retardants to shift our mentality towards a prevention and protection model. In doing so, we can achieve our goal of protecting our families, homes, communities, businesses, critical infrastructure, and resources from the devastating impacts of wildfire. Company Officers: Frontline Peer SupportWilliam "Bill" Crews - Captain, Garland Fire Department William "Bill" Crews has served in the fire service for over 34 years, beginning as a volunteer with the River Oaks Volunteer Fire Department, where he rose to Fire Chief before retiring in 2011. Since 1996, he has been with the Garland Fire Department, serving as a Captain in the Operations Division, a member of the Peer Support Team, and Commander of the Honor Guard. AbstractThe fire department company officer is pivotal in fostering mental health and well-being within their crews, serving as a leader and a peer support resource. As first-line supervisors, company officers are uniquely positioned to recognize the signs of stress, trauma, and burnout that firefighters may experience due to the demanding nature of their work. Their responsibilities extend beyond operational leadership, including supporting team morale, facilitating open communication, and connecting personnel with appropriate mental health resources. A Quarter of the Way Through the 21st Century: Are we Where we Thought we would be and How Will we Serve the Rest of the Century?Daniel DeYear - Deputy Fire Chief (ret.), Dallas Fire-Rescue Daniel recently retired after 45 years of service, the last 32 with the city of Dallas. He had served as a paramedic firefighter, driver-engineer, Engine Lieutenant, Truck Captain, Academy Commander, Battalion Chief, Fire Marshal, Chief of Training, and Chief of EMS. AbstractThis presentation briefly examines the challenges that the fire service has faced for the past 25 years. The program addresses the "Service" expectations that citizens expect us to be accountable for as our communities evolve and grow, and we look forward to the future. Don’t Give Up the Ship: Navigating the ‘Ships’ of LeadershipTerence Sheehy - Deputy Chief, Dare County EMS Deputy Chief Terence Sheehy brings over 27 years of experience in emergency services and serves as Deputy Chief of Operations at Dare County EMS. He oversees daily EMS operations across North Carolina’s Outer Banks, managing responses to hurricanes, flooding, and large-scale events. Starting as a volunteer firefighter at 17, Sheehy advanced through roles in fire, rescue, and EMS, including eight years with Kitty Hawk Ocean Rescue, where he earned recognition from the U.S. Secret Service. AbstractSet sail on a transformative journey of leadership in our session, "Don't Give Up the Ship." Discover the crucial 'ships' navigating the waters of effective leadership: Mentorship, Partnership, Stewardship, Relationship, Workmanship, and Membership. This engaging exploration promises actionable strategies to reinforce the ability to lead with vision, integrity, and innovation. Feasibility of Implementing a Holistic Health and Wellness ProgramJason Nored - Assistant Chief, Bryan Fire DepartmentJason Nored—I have been with the Bryan Fire Department for 20 years and currently serve as the Assistant Chief of Training. I have completed my Bachelor's Degree in Emergency Management and am pursuing my Master's in Organizational Leadership from ACU. Greg Propst - Dr. Physical Therapy, Alinea Physiotherapy and WellnessGreg Propst - Dr. Greg Propst earned his B.S. in Biomedical Sciences and M.S. in Exercise Physiology from Texas A&M University in 2007 and 2009, respectively. He then earned his Doctorate of Physical Therapy (DPT) from Texas State University in 2012. Greg is the owner/operator of Alinea Physio Therapy and Wellness. He is contracted with the City of Bryan to oversee the Health and Wellness program for the Bryan Fire Department. AbstractFirefighting is among the most hazardous professions, with unique health risks contributing to elevated morbidity and mortality rates. Sudden cardiac events account for 45% of on-duty firefighter deaths annually, compared to 15% in other occupations. Rates of depression and PTSD among firefighters are twice that of the general population, with nearly 50% reporting binge drinking behavior. Obesity affects approximately 70% of firefighters, increasing the likelihood of metabolic syndrome, while musculoskeletal injuries are the leading cause of lost workdays in the fire service. Despite these alarming statistics, few departments have implemented comprehensive health and wellness programs to mitigate these risks. UPSIDE: Building Back BetterJason Corthell - Division Chief - Director, Harris County Emergency Services District 13 - Cypress Creek Fire Department Chief Jason Corthell resides with his wife and three children in Hockley, Texas. He enjoys going to sporting events and listening to Texas country music. Currently, Jason serves as the mental wellness program director for his organization. Chief Corthell is a fourth-generation firefighter with many advanced and master certifications in various specialties within the fire service. He graduated cum laude from Waldorf University with a degree in emergency management and also obtained an associate degree in fire science. He is working on his Master's Degree from Texas A&M Commerce in Psychology. AbstractIn this presentation, Jason Corthell shares his personal journey through addiction, PTSD, depression, and anxiety, highlighting his struggles and challenges. He also discusses the wellness program he and Dr. Elizabeth Fletcher developed for his organization, emphasizing the importance of culturally competent mental health and self-care. SFMO Overview of DivisionsChuck Allen - Assistant State Fire Marshal, State Fire Marshal's OfficeI have been with TDI/SFMO since June 2016, where I started as a fire/life safety inspector. I rose through the ranks as a lieutenant and captain. I became the Assistant State Fire Marshal in October 2023. I have a Bachelor's Degree from West Texas A&M in Emergency Management and a Master's Degree from Grand Canyon University in Leadership with an Emphasis on Disaster Preparedness and Executive Fire Leadership. I am a master at fire inspection, a fire/arson investigator, and a master peace officer. I am a field training officer and a certified fraud examiner. I have over 30 years of experience in the public safety industry (Fire, EMS, Law Enforcement), which involved the private sector, municipal, county, and state governments. Debra Knight - State Fire Marshal, State Fire Marshal’s OfficeChief Knight was appointed State Fire Marshal in August of 2023. She holds a Doctor of Jurisprudence from South Texas College of Law. She retired in 2014 as a Colonel in the United States Army. She is a former FEMA Region VI Emergency Preparedness Liaison Officer. She was the former Deputy Commissioner over Compliance and Investigations at the Department of Workers Comp. Chief Knight has over 30 years of experience in administrative and criminal law, insurance, and compliance analysis. Abstract
The Measurement Spectrum of Aerobic Fitness: How Do We Find Out Who is Fit Enough?Nicholas Grosch - Battalion Chief, South Metro Fire Rescue Nicholas Grosch has been a public servant for over 27 years, including military and fire service experience. AbstractThis session is specifically designed for Fire Officers to understand the critical role of VO2 testing in evaluating and ensuring the cardiovascular fitness of their firefighters. VO2 testing, or maximal oxygen uptake measurement, is a gold standard for assessing aerobic capacity and cardiovascular health. In this comprehensive session, Fire Officers will learn the importance of cardiovascular fitness, an overview of VO2 testing, and other available tests to assess aerobic fitness in their firefighters. The Firehouse Subconscious - Stress and the Built EnvironmentCarol Ann T. Kesler - Executive Associate, BRW Architects Carol Ann T. Kesler is an architect with over 25 years of experience. She has dedicated her career to improving the built environment by questioning, listening, empathizing, and analyzing stressors impactful to her clients. AbstractIt has been well documented that firefighters are at a higher risk of mental health issues than the general population. While awareness has increased dramatically over the last decade, with multiple hotlines and outreach programs now available, studies show too many firefighters mask their mental health challenges until it’s too late. While the increase in the number of psychological injuries reported to TCFP since 2018 does demonstrate progress, a 2023 study indicates that the presence of common noticeable indicators of suicidal thinking is much lower for first responders, indicating they mask their feelings better than most, which compounds the difficulty in acknowledging and addressing stress symptoms directly. This leads us to the topic of addressing these symptoms indirectly. Considering firefighters can spend as much as one-third of their service at the firehouse, the importance of the quality of their home away from home cannot be overlooked. It must be considered as a strategic tool in the search for wellness. This session will provide tangible examples of station design that can impact mental health and help you communicate to your design and facilities maintenance teams why there is more to station aesthetics than just “what meets the eye.” Maximizing the Impact: The Role of Social Media and the Public Information Officer in the Fire ServiceRachel Neutzler - Director of Communications, Lake Travis Fire Rescue - Travis County ESD No. 6 Rachel Neutzler is the Director of Communications for Lake Travis Fire Rescue. She holds a Bachelor of Science in Public Relations from the University of Texas at Austin and a Master of Science in Communication from the University of Louisiana at Lafayette. Neutzler is a Master Public Information Officer through the Emergency Management Institute and a Credentialed PIO via the Center for Public Safety Excellence. She recently completed the Certified Public Communicator Program at Texas Christian University. AbstractIn today's digital age, public trust, engagement, and information dissemination are more critical than ever, especially in the context of emergency services. This presentation will explore the vital role of social media and the Public Information Officer (PIO) in enhancing community outreach, crisis communication, and brand management within fire departments. Attendees will learn how a strategic approach to social media, combined with the expertise of a dedicated PIO, can build community trust, increase public safety awareness, and enhance the department's reputation. The session will cover best practices, case studies, and actionable strategies to elevate your department's communication efforts and ensure your message reaches the right audience when it matters most. Establishing & Maintaining Your Peer Support TeamRon Stewart - Fire Chief, Williamson Co. ESD #5 Ron Stewart is the Fire Chief at Williamson Co. ESD 5 in Jarrell, Texas. He started his career at Temple Fire & Rescue in 1998, where he was promoted from firefighter to driver in 2007 to Training and Ops Captain from 2011-2019, and promoted to Battalion Chief before retiring to accept the Fire Chief position in 2022. AbstractMental Health & Wellness in the fire service should be a central focus for any organization. In light of a first responder taking their own life every other day in America and suicide now outpacing line-of-duty death among first responders, organizations must strive to be a part of the solution to this crisis. Disrupting Quiet Quitting, Disengagement, and ResignationsDr. Allen Lycka, MD - Dr Allen Lycka Prof CorpDr. Allen Steven Lycka is a professional speaker, a three-time international best-selling author, and a two-time TEDx speaker. He receives standing ovations from audiences around the world. He led the cosmetic surgery world for three decades, having bounced back from a near-death experience in 2003. He has recently been named the Speaker, Mentor, and Author of the Year 2024 by the IAOTP (International Association of Top Professionals). He is known as the Dr of Happiness and Positivity. AbstractOrganizations often struggle with disengaged employees, high turnover, and a rise in "quiet quitting." They are at a loss because traditional increased compensation and remuneration methods do not seem to work. That is why I created a methodology based on a new mindset and a 5-point implementation strategy.
Introduction to ISO SurveysChristopher Cardin - ISO / PPC Field Representative, Southwest Texas Region, VersikChris is an emergency services and loss prevention leader with extensive experience in fire and rescue service. He has had significant success as the Deputy Chief of an all-hazards combination department with approximately 250 firefighters. Chirs is highly skilled in investigations, interviews, inspections, community risk reduction, and fire and life safety. He is also an expert in loss prevention with the demonstrated ability to oversee multiple locations and impact the bottom line.Hugh Gibson - ISO/ PPC Area Manager, Texas & New Mexico Region, Versik
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